Privacy Policy

Welcome to the website, application, and services provided by SBCC - Sunbears Cloud Campus (on behalf of itself and its subsidiaries, “SBCC”, “we”, “our”, or “us” ). At SBCC, protecting your privacy is very essential for us. In order to provide you with the best possible service, SBCC is required to collect and process its Users' personal data. Our Privacy Policy exists to help you understand what information we collect, how we collect and use it, and what choices you have. To make sure your personal information is secure, we communicate our privacy and security guidelines to all SBCC team members and strictly enforce privacy safeguards within the company. Please read this Privacy Policy before visiting our websites, accessing or using our services or products, or providing any personal information to SBCC. 

  1. Definition

1.1 “Personal data” is any information that enables us to identify you, directly or indirectly, such as your email address, name, shipping and billing address, telephone number, financial information, user names, any form of identification number or one or more factors specific to your physical, physiological, mental, economic, cultural or social identity.
1.2 “GDPR’ means (a) the Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of natural persons with regard to the Processing of Personal Data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), and (b) the United Kingdom General Data Protection Regulation. The data controller of SBCC is FBTriangle Inc. corporation, with the principal place of business in Tokyo, Japan.

1.3 "Services" means any product or service provided by SBCC pursuant to SBCC’s Terms of Use.

1.4 “Subscriber” means a Customer subscribes to our Services.

1.5 “Sites” refers to sunbear.com, sunbears.jp, and admin.sunbears.com, and their subdomains.

1.6 “You,” “your,” and “yours” refer to the user.

2. Information SBCC process  

Our comprehensive sports team toolset includes PC software, a Progressive Web Application (PWA), and a Playback app for real-time sports game recording. Engaging with our platforms—whether through Sites, PC software, PWA, or the Playback app—entails collecting various information types to enhance your experience and fulfill our service commitments. This collected information falls into categories such as "Access Information," "Contact Information," and "Third-party Information."

2.1 Access Information:

2.1.1 Device and Network Data: To optimize service across platforms (PC software, PWA, Playback app), SBCC collects information about your device and network, including geographic location, IP address, operating system, browser type, device type, and bandwidth. This data aids in system administration and service improvement.

2.1.2 User Engagement Metrics: Monitoring interactions with our services—like site visit duration, pages viewed, and access times—helps us enhance usability and content relevance. Alone, this data is non-identifying but may become personal data when combined with other information.

2.1.3 Cookie and Technology Use for Enhanced User Experience:

SBCC utilizes cookies, web beacons, and similar technologies to personalize and improve your browsing experience on our platforms, including Sites, PC software, PWA, and the Playback app. These are categorized and used as follows:

  • Necessary Cookies: These cookies are fundamental for our Site's functionality and enable core features such as user logins and system navigation. Although these are essential for our services, you can manage them through your browser settings, which may impact your user experience.

  • Functional Cookies: Aim to personalize your browsing experience by remembering preferences and settings, enhancing the usability of our services.

  • Analytical Cookies: Employed to gather insights on platform usage and performance, these cookies help us improve our services by analyzing anonymized user data.

  • Advertising Cookies: Facilitate targeted advertising by allowing third-party ads and content on our platform, potentially leading you to external sites. It's important to note that interactions with these advertisements are subject to third-party privacy practices beyond our control.

SBCC is committed to transparency regarding our use of these technologies and sharing related information with third parties for service enhancement and advertising purposes, as elaborated in Section 2.3. Your continued use of our services indicates consent to our Cookies Policy, under which these technologies are governed. For more detailed information and guidance on managing your preferences, please refer to our comprehensive Cookies Policy.

2.2 Contact Information: Your interactions with SBCC via various channels enable us to collect your personal details (e.g., name and contact information) to provide support and respond to inquiries.

2.2.2 Registrations and Subscriptions: Engaging with our Sites for registration, subscriptions, or other features requires submitting personal and financial data, necessary for service provision and user identification

2.2.3 Social Media Connectivity: Using social media profiles to access our services allows us to gather relevant personal information based on your privacy settings on those platforms.

2.3 Third-party Information/Collaboration and Data Acquisition: Partnering with external entities enhances our service offerings through additional data collection. SBCC is committed to informing you about data collection endeavors and ensuring transparency regarding third-party data handling practices. Additionally, data related to user interactions with the AI Completion Tool is collected to improve its functionality and user experience. This data is processed in accordance with our privacy standards.

2.4 Payment Processing/Secure Transactions: Financial transactions are managed through reputable third parties like Stripe, adhering to stringent privacy and data protection standards to secure your financial data. Please find their Privacy statement here.

2.5 Sunbears includes an AI Completion Tool to assist users with input across various fields, such as player information, team details, planning notes, and schedules. While designed to streamline tasks and enhance user experience, the AI tool operates as a supportive feature and has certain limitations. Users are advised to verify AI-generated content for accuracy, especially in critical contexts.

In this regard, please note:

  • Output Reliability: The AI’s output is generated automatically and has not undergone independent verification. As such, Sunbears does not warrant the accuracy, completeness, or reliability of AI-generated content, and the output does not represent the official views of Sunbears.

  • User Discretion: The AI tool is intended as a helpful assistant, but it cannot replace user judgment. We recommend independent verification of AI-generated information before making decisions based on it.

  • Privacy and Security: Data provided to the AI Completion Tool is processed within the Sunbears platform, following our privacy and data protection practices as outlined in this policy.

3. Data Access, Deletion, and Notification Procedures

SBCC ensures clear identification of roles within our platform regarding user data access and deletion. Specifically, the Owner, Admin, and Coach roles have the authority to edit and delete team information, even after a team member's departure. This ensures responsible management and control of data access within our system.

Upon cancellation of a team account and add-on package subscription, Sumbears will email all relevant users within 24 hours. This protocol applies equally to re-subscriptions. It's important to note that while data retention for add-ons extends for 6 months, access to the paid add-ons will conclude at the end of the current billing period. SBCC advises users to export their data before this access ends to ensure no loss of valuable information.

4. How we use your personal data

4.1 We use your personal data according to the terms of the Privacy Policy in effect at the time of our use. We will process your personal data where: 

  • you have provided your consent which can be withdrawn at any time; 

  • where the processing is necessary for the performance of a contract to which you are a party or to perform services you have requested; 

  • where we are required by law; 

  • where processing is required to protect your vital interests or those of another person; or 

  • where the processing is necessary for the purposes of our legitimate commercial interests, except where such interests are overridden by your rights and interests.

4.2 Your “Access Information” is used to route the requested web page to your computer or mobile device for viewing. It enables us to provide you with access to our Sites. We use this information in line with our legitimate commercial interests to administer our Sites and for internal operations, including troubleshooting, data analysis, site analysis, testing, research, statistical and survey purposes, to improve our Sites, to ensure that content is presented in the most effective manner for you and for your device, to allow you to participate in interactive features of our services, when you choose to do so, as part of our efforts to keep our Sites safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you, and where you have provided your consent, to make suggestions and recommendations to you about goods or services that may interest you. 

4.3 Your “contact information” enables us to provide services to you, or information tailored more specifically to your needs, or to forward your message or inquiry to another entity that is better able to do so. As such, it may enable us or our selected partners to contact you, for example, to respond to a query you have submitted to us. We will also use and analyze the information we collect so that we can administer, support, improve and develop our business, customer service, and the features of our Sites and our services generally. We will not share your personal data for marketing purposes without your consent. 

4.4 The “Third-party Information” we receive will be combined with access information and/or contact information. We will use this personal data and the combined personal data for the purposes set out above (depending on the types of personal data we receive). 

4.5 We will use the personal data you provide to us to contact you by email, telephone, post, and/or fax to notify you occasionally about important changes or developments to the Sites. Where you have provided the appropriate form of consent, we may also use your personal data to let you know by email, telephone, post, and/or fax about other goods and services which we, or our selected partners, offer which may be of interest to you. 

4.6 We will ask you to give your consent to the use of your personal data for marketing purposes and to provide you with information about our goods and services, or those of third parties, which we believe, may be of interest to you. If you change your mind about being contacted by selected third parties or us, please click “Unsubscribe” from any emails received. 

4.7 With your opt-in consent, we may also permit selected third parties to use your personal data, to provide you with information about goods and services that may be of interest to you. We or they may contact you about these by email. In the event that you are given (or where you have chosen) a password that enables you to access certain parts of the Sites, you are responsible for keeping this password confidential. You must not share a password with anyone.

4.8 Use of Injury Assessment and Survey Data for Research

SBCC may use anonymized data from injury assessments and related surveys provided through the platform for epidemiological research aimed at improving sports safety and understanding injury trends. This usage will comply with applicable privacy laws, ensuring that no personally identifiable information is disclosed in any published research findings.

5. Disclosure of your personal data

5.1 Where necessary, we will share your personal data for the purposes described in this privacy policy with:

  • members of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries;

  • business partners, suppliers, and sub-contractors who require access to personal data to assist in the performance of any contract we enter into with them or you; 

  • trusted third-party companies and individuals to perform functions in certain situations on our behalf. These functions include cloud storage providers, email services, providing marketing assistance and data analysis, handling transactions, fulfilling orders, and providing customer service and credit referencing. These agents have access to the personal data required in order to perform their functions but may not use it for any other purpose, and 

  • analytics and search engine providers assist us in the improvement and optimization of our Site.

5.2 For personal data from the European Union or the European Economic Area (the “EEA”):

5.2.1 We will only transfer your personal data to trusted third parties who provide sufficient security guarantees and who demonstrate a commitment to compliance with applicable law and this privacy policy. 

5.2.2 We will not transfer personal data originating from the EEA to third parties located outside of the EU without ensuring adequate protection under European law. 

5.2.3 When the data is transferred to a third party located in a country not recognized by the EU Commission as ensuring an adequate level of protection, we will take appropriate steps, such as enforcing standard contractual clauses recognized by the EU Commission, to safeguard your personal data and to ensure legally enforceable remedies are available.

5.3 We may also disclose your personal data to third parties:

  • where we are required to do so by law; 

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or 

  • to exchange other information with other companies and organizations for fraud protection and credit risk reduction.

5.4 Unless required to do so by law, we will not otherwise share, sell or distribute any of the personal data you provide to us without your consent. Besides, we will also not share, sell, rent, swap, or authorize any third party to use your email address for commercial purposes without your permission.

6. Your options for providing information

6.1 There is no legal requirement for you to provide any information at our Sites. However, our Sites will not work without certain “Access Information" described above. Failure of your browser to accept “cookies” will not prevent your use of our Sites but may prevent certain features from working. 

6.2 For any “Contact Information” that is requested on a Site, failure to provide the requested information will mean that the particular feature or service associated with that part of the Site may not be available to you.

7. How long your data is stored

SBCC uses Google's infrastructure to host the Sunbears platform, ensuring high standards of data security and compliance with GDPR, irrespective of where the servers are located. This approach guarantees that personal data handling meets rigorous privacy standards, particularly for our services in the EU market.

We retain your personal data for as long as necessary to achieve the purposes for which it was collected. This duration encompasses the time needed to comply with legal, accounting, and reporting requirements, resolve disputes, and enforce our agreements. For users with paid add-on packages, SBCC implements a 180-day retention period after subscription cancellation. During this period, your data is automatically archived, allowing you to resume activities seamlessly if you decide to return. The archiving and management of this data can be adjusted via the Firebase Console, providing flexibility and control over your information.

Data from Sunbears Freemium (free accounts) is automatically deleted after 90 days of inactivity to ensure responsible data management in line with data protection principles. Additionally, in certain cases such as compliance with legal obligations or for security investigations, data may be retained longer than the typical periods.

Once the designated retention period ends, SBCC ensures that your data is either securely deleted or anonymized, rendering it irretrievable and thereby safeguarding your privacy.

8. Safety of your information

8.1 Data Transmission and Security Measures: SBCC understands that the transmission of information over the Internet cannot be guaranteed to be entirely secure. While SBCC cannot eliminate the risk associated with data transmission to our Sites, SBCC is committed to implementing robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Utilizing strong encryption for data in transit and at rest, ensuring that your personal information is protected against interception and unauthorized access.

  • Access Control: Implementing strict access controls to limit access to personal data to authorized personnel only, based on their role and necessity to engage with the data.

  • Regular Security Assessments: Conduct regular security assessments and audits to identify potential vulnerabilities and promptly apply necessary patches or enhancements.

  • Data Anonymization: Where feasible, anonymizing data to reduce the impact in the unlikely event of a data breach.

  • Employee Training: Ensuring that all employees (your team members or employees directly involved with handling, processing, or managing user data within your organization) are trained on the importance of data privacy and security and are aware of the measures in place to protect user data.

Our commitment to safeguarding your information aligns with FBTriangle Inc.'s security policies and adheres to recognized industry standards and practices.

8.2 External Links: Our Sites may include links to external websites operated by our partners, advertisers, and affiliates. These external sites have privacy and data protection policies, and SBCC bears no responsibility or liability for these external policies. SBCC advises reviewing their privacy policies before submitting any personal data.

9. Your European Data Protection Rights

9.1 For individuals within the EEA only. Under the GDPR, in certain circumstances, you have the right to (a) request access to any personal data SBCC holds about you and related information, (b) obtain without undue delay the rectification of any inaccurate personal data, (c) request that your personal data is deleted provided the personal data is not required by us for compliance with a legal obligation under European or Member State law or for the establishment, exercise or defense of a legal claim, (d) prevent or restrict processing of your personal data, except to the extent processing is required for the establishment, exercise or defense of legal claims; and (e) request transfer of your personal data directly to a third party where this is technically feasible.
9.2 If you believe SBCC has not fulfilled our obligations under this privacy policy or European law, you can complain to an EU Data Protection Authority, such as the UK Information Commissioner's Office. SBCC encourages you to contact us at contact@sunbears.com to exercise your rights under these laws.

10. Global Data Protection Efforts

In addition to our compliance with the General Data Protection Regulation (GDPR) for our users in the European Union and the California Consumer Privacy Act (CCPA) for users residing in California, USA, SBCC also adhere to the principles outlined in the Act on the Protection of Personal Information (APPI) for our users in Japan. This commitment ensures that your rights to access, rectify, and delete your personal data and opt out of its sale are respected and protected regardless of location. SBCC is dedicated to complying with local data protection laws across all our jurisdictions, ensuring a high standard of privacy and security for all our users. SBCC encourages you to contact us at contact@sunbears.com to exercise your rights under these laws.

11. International Transfer of Personal Data

As a global provider of sports team management tools, including PC software, a Progressive Web Application (PWA), and a Playback app for real-time sports game recording, SBCC recognizes the importance of safeguarding personal data across international borders. For users within the European Union and the UK, please be informed that SBCC may transfer your personal data to third-party service providers or within the SBCC group of companies located outside the EU or the UK for processing in line with the purposes outlined in our Privacy Policy.

SBCC is committed to protecting your personal data when transferred internationally. To this end, SBCC adheres to stringent measures that are compliant with applicable laws to safeguard your privacy rights. These include:

  • Adequacy Decisions: Preferring transfers to countries recognized by the EU or UK as having adequate data protection standards.

  • Standard Contractual Clauses: Utilizing EU and UK Standard Contractual Clauses with our service providers and within the SBCC group for secure data transfer.

  • Intra-Group Data Transfer Agreement: This agreement details the protocols for data transfers within the SBCC entities and incorporates necessary Standard Contractual Clauses to ensure data protection compliance.

SBCC ensures that data transferred to the US and other countries is encrypted using TLS technology, primarily involving non-sensitive personal data. SBCC assesses the risk of government surveillance on transferred data to be minimal. SBCC is committed to legal compliance, disclosing personal data to law enforcement only under strict legal necessity. Whenever possible, and in accordance with the law, SBCC will notify affected users of such disclosures to maintain transparency and trust.

By engaging with the SBCC services, you acknowledge and consent to these practices for international transfer of your personal data, trusting in our commitment to maintaining the highest data privacy and security standards across our global operations.

12. Children under 16

The Sites are not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Sites. FBTriangle Inc. does not knowingly target advertising to, or collect information from, children under the age of 16. If you are under 16, do not use or provide any information on the Sites or on or through any of its features, register on the Sites, use any of the interactive or public comment features on the Sites, or provide any information about yourself to us, including your name, telephone number, email address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at contact@sunbears.com.

13. Changes

SBCC reserves the right to modify this Privacy Policy at any time. If SBCC decides to do so, it will inform users via email and also post the updated policy on this page so that you are always aware of what information SBCC collects, how SBCC uses it, and under what circumstances SBCC discloses it. All changes will take effect immediately upon posting. SBCC recommends that you check this Privacy Policy periodically if you are concerned about how your information is used.

14. Contacting SBCC

If you have any questions regarding this Privacy Policy or the practices of our Sites, wish to withdraw your consent for the continued collection, would like to object to your Personal Data being used, or have any additional questions, please contact us any time at contact@sunbears.com.